Privacy Policy

This policy explains what information https://www.truecarbon.in (the "Site") collects from visitors, how it's used, and your rights over it. The Site is operated by CapriTech Global Services Pvt. Ltd. ("TrueCarbon", "we", "us"), Mumbai, India. This policy covers the marketing website only — it does not cover the TrueCarbon dMRV application itself, which is governed by a separate agreement with each customer.

1. Information we collect

The Site does not require an account and does not run visitor analytics or tracking cookies at this time. The only information we receive is what you choose to give us directly:

• Contact / demo request form ( /contact): name, organisation, work email, solution of interest and any message you write. Submitting the form opens a pre-filled email in your own email client addressed to truecarbon@ctgs.in — the details you entered are sent as an email, the same as if you'd written to us directly. We do not store form submissions in a database on this Site.
• Direct contact: anything you send us by email, phone or WhatsApp at truecarbon@ctgs.in / +91 95946 19843.

2. How we use it

We use the information you provide only to:

• Respond to your enquiry and schedule or run a product demo.
• Follow up about the methodology or solution you asked about.
• Keep internal records of prospective-customer conversations.

We do not sell, rent or trade your information to third parties for their marketing purposes.

3. Cookies and analytics

At the time of writing, this Site does not set tracking or advertising cookies and does not run third-party analytics. If that changes — for example, if we add product analytics to understand which pages are useful — we will update this policy first and, where required by law, ask for your consent.

4. Third-party links

Some links on this Site go to third-party services we don't control — WhatsApp (for chat), your email client (for mailto links), and occasionally embedded photography from Unsplash. Those services have their own privacy practices, which we encourage you to review.

5. Data retention

We keep enquiry correspondence for as long as reasonably needed to respond to you and maintain a record of the business relationship, and delete or anonymise it on request unless we have a legal reason to retain it longer.

6. Your rights

Depending on where you're located — including under India's Digital Personal Data Protection Act, 2023 and, for visitors in the European Economic Area, the GDPR — you may have the right to access, correct, or request deletion of personal information we hold about you, or to object to or restrict certain processing. To exercise any of these rights, email truecarbon@ctgs.in.

7. Security

We take reasonable measures to protect information sent to us, but no method of transmission over the internet or email is completely secure. Please avoid sending sensitive information (passwords, payment details, government ID numbers) through the contact form or by email.

8. Changes to this policy

We may update this policy as the Site evolves. Material changes will be reflected in the "last updated" date above. Continued use of the Site after an update means you accept the revised policy.

9. Contact us

Questions about this policy or how we handle your information: truecarbon@ctgs.in or +91 95946 19843 (call or WhatsApp). CapriTech Global Services Pvt. Ltd., Mumbai, India.

See also our Terms and Conditions.